SUPPORT

Contact us

Questions about an export, a payment or your subscription? Write to us and a person will answer.

CUSTOMER SUPPORT EMAIL[email protected]

We reply by email, usually within two business days. Support is in English.

For a faster answer, include

the email address you paid with, and your order number if you have one (it starts with ORD_);
your browser and device, for example Chrome on Windows or Safari on a Mac;
what you were doing and what happened instead — a screenshot helps.

Please don't send card numbers or passwords. We never need them.

Refunds: If a paid export does not work on your device, or you are not happy with a purchase, email us within 14 days of the payment and we will refund it. Include your order number. Details are in the terms.
Cancel or change a subscription: Sign in to the customer portal with the email you paid with. You can cancel there at any time; Pro stays active until the end of the period you paid for. If you can't get in, email us and we will cancel it for you.
Use a purchase on another device: Open the editor there, add your song, click Export video and choose “Restore your purchase”. Enter the email you paid with and the order number from your receipt (it starts with ORD_). Lost the order number? Email us from the address you paid with.
Export problems: Video export needs a recent version of Chrome, Edge or Safari; Chrome or Edge on a computer is the most reliable. If an export fails, tell us your browser and device, the resolution you picked and roughly how long the song is.
Privacy requests: To ask what we hold about a purchase, or to have it deleted, email us from the address you paid with. See the privacy policy for what we store.